Frequently Asked Questions
We have collected some of the most common questions from our clients. If you need immediate help, use our 24/7 online chat and one of our representatives will assist you.
Oder / Delivery
How long will it take to receive my order?
After completing the payment you should have your order immediately in the inbox of the email you provided us.
Volume licenses or Multiple Activation Keys take 1 to 4 hours to be delivered.
It's been over an hour since I made my purchase but I still haven't received my order, ¿what should I do?
Usually this does not happen but you can always contact our customer service team who are available 24/7 on the online chat on our website, via WhatsApp or via email.
What do I get when I purchase?
After payment you receive immediately:
- Alphanumeric activation license
- Legal invoice
- Links to download the software
- Activation guide
You also get 24/7 customer support, you can write to us at any time and we will assist you immediately.
Can I order a hardcopy DVD / CD disc of the software I purchased?
Here at Mydigitallicenses, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).
What are OEM products?
OEM (Original Equipment Manufacturer) products or software are generally full-version software and will not function as an upgrade. An OEM product is always licensed for one computer, is not transferable, and does not come with technical support from the manufacturer.
What are Retail Software products?
Retail Software products are the same products you would purchase at local software stores. They are packaged for retail sale and usually include the retail box, CDs, a manual, the paper license agreement, and an Activation key. Similar to OEM software, a Retail Product is licensed for use on one computer only.
Is your software legitimate?
All our software products are 100% legitimate and authentic. They are all covered by our company's hassle-free money-back guarantee.
How can I be certain that my copy of Microsoft Office is legitimate?
We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.
How are you able to sell the software for so cheap?
We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.
Can I buy one licensed software and install on multiple computers?
OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.
Am I able to re-install the software on another machine should my operating system crashed or computer hardware failed?
OEM and Retail software licenses will allow activation on one machine only.
Is Windows Vista upgradable to Windows 7, 8 or 10?
Absolutely, it is possible to upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a 'Clean' or 'Parallel Installation', followed by selecting the Custom-Install process. Please refer to your machine's hardware specification for more information on installation.